You can reset your password from the Crytivo.com home page.
- Click 'Sign In' in the upper right corner
- Click 'Forgot Password'
If you have an email registered on our system, you should recieve a password reset email within 5 minutes or less. (Usually nearly instantaneously)
If you do not recieve an email, then one of two things may have happened.
- The email you used is not registered on our store and you will need to register that email.
- You are a previous The Universim game owner from either Kickstarter or TheUniversim.com.
If you previously bought the game via Kickstarter or TheUniversim.com, then you will need to use the Dashboard login to download your game until we have all of the accounts merged with the Crytivo.com store.