After making a purchase on the Crytivo Store, it may take up to 5 minutes before the Crytivo Coins balance will update. Please make sure to refresh your web browser in order to see the updates.

If it happens that you have not received your Crytivo Coins after a reasonable amount of time, you can contact our Crytivo Help Desk for assistance. Please be aware that a response can take up to 24 hours or longer in some cases.

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